1. Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, project details, measurements, photos, and any other information you choose to share. We may also collect information associated with transactions, including order details and billing or shipping information where applicable.
We may automatically collect certain information when you use the website, including device identifiers, browser type, pages viewed, time spent, referral sources, and approximate location derived from IP address. This information helps us understand website performance and improve the experience.
2. How We Use Information
We use information to provide, maintain, and improve our services; to communicate with you; to prepare project deliverables; to manage scheduling and support; to process payments; to prevent fraud; and to comply with legal obligations. We may also use information to personalize guidance within your project based on preferences you share.
3. Project Materials and Confidentiality
Project materials may include floor plans, photos, measurements, and preferences. We treat these materials as confidential and use them primarily to deliver your project. We take reasonable steps to restrict access to project information to those who need it for service delivery.
4. Cookies and Similar Technologies
We may use cookies or similar technologies to support core functionality, remember preferences, and analyze traffic. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
5. Sharing of Information
We may share information with service providers who help us operate the website and deliver services, such as hosting, analytics, customer support tools, and payment processors. These providers are authorized to use information only as necessary to provide services to us.
We may share information if required by law, regulation, legal process, or governmental request, or to protect the rights, safety, and property of Roomcraft Concepts, our clients, or others.
6. Payment Processing
Payments are processed by third-party payment processors. We do not store complete payment card details on our servers. Payment processors handle payment information according to their own policies and security practices.
7. Data Retention
We retain information as long as necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce agreements. Project files may be retained for a reasonable period to support revisions, client support, and recordkeeping.
8. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Choices
You may request access to, correction of, or deletion of certain personal information, subject to legal and contractual limitations. You may also opt out of non-essential communications by notifying us.
10. Children’s Privacy
Our services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.
11. International Visitors
If you access the site from outside the United States, you understand that information may be processed and stored in jurisdictions where service providers operate. We take reasonable steps to protect information across processing locations consistent with this Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be effective when posted. Your continued use of the website or services indicates acceptance of the updated policy.
13. Contact Information
EMAIL: create@roomcraftconcepts.com
ADDRESS: 830 Horan Dr, Fenton, MO 63026
PHONE: +1 417 237 8268